Platform unifying the customer experience in luxury tourism
Truzt AG, which has been revolutionising the luxury tourism sector since 1985, contacted Edana to design a unique software solution for the sector. This SaaS solution enables establishments to digitise their guests’ entire experience and personalise it to the finest detail through a range of touchpoints.
Centralisation and integration of preferences across multiple touchpoints
Our team has centralised guest preferences into a single platform, enabling this data to be integrated across multiple touchpoints. This approach allows establishments to tailor each interaction to the specific needs of each guest. Establishments have access to all centralised data as well as to communications
Tailor-made interactive questionnaires
Customers of luxury establishments answer interactive questionnaires, giving luxury industry players access to detailed information to personalise their customer experience. Each B2C user can have several profiles.
TRANSFORMATIVE
The future of host preference management
This digitalisation of guest preference management is revolutionising the luxury tourism industry. By replacing manual processes (paper or email questionnaires) with an intuitive application, we have optimised data management, increased efficiency and reduced human error, putting personalisation and responsiveness at the heart of the customer experience.
Licence and subscriptions
B2B customers pay an annual licence fee to access the benefits of SaaS. They then subscribe to the package that best suits their needs. This modular model offers flexibility and allows perfect adaptation to the varied needs of the luxury tourism sector.
MULTI-TENANT
Scalable, customisable and cost-efficient multi-tenant SaaS
We have developed a scalable SaaS platform that enables luxury tourism establishments to adapt quickly to growth and changing needs, while offering extensive customisation for each customer. Thanks to a multi-tenant architecture, we optimise costs for Truzt AG while guaranteeing top-level performance.
An administration panel centralising all system management
Our team designed a centralised administration panel that allows Trutz AG to manage the entire system in one place. This intuitive interface makes it easy to manage data, subscriptions, chat support for B2B customers, registration requests and customised customer questionnaires.
Chat between hosts and establishments and with support
We have integrated a chat function that allows guests and establishments to communicate with each other. The function also allows different types of user to communicate with Truzt AG support, ensuring smooth and rapid communication, facilitating the management of requests and improving the user experience for both parties.
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