Category: Featured-Post-UX-Design (EN)

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Featured-Post-UX-Design (EN) UI/UX Design EN

A Helpful Guide To UX Research

A Helpful Guide To UX Research

Auteur n°15 – David

UX has taken the world to a whole new level. Some companies were able to adapt to the idea, that UX has become more customer-centric, which is an ability to not only meet customer needs, but meet it flawlessly, some unfortunately have not. There are four approaches that need to be taken into account:

  1. Attitudinal – where you listen to what your customers say
  2. Behavioral – where you observe their actions
  3. Generative – it helps you define the problem that you would to create a solution for
  4. Evaluation – helps you evaluate already existing design

Data-based UX: a key to customer retention

Nowadays, having a good product is not enough to attract customers, you have to have a good representation of it by showing to the customer that you care about them, which will result in the growth of your brand popularity.

Do not focus only on opinions, they should also be backed up by relevant data, which can be obtained from social media, since nowadays it has the biggest influence on potential customers. The data that you collected must be thorough, unbiased and comprehensive.

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UX research methods

There are several methods that allows you to conduct a UX research:

  • Remote usability testing

It allows you to interact with the users of your product in a natural environment that it is being used, be it the office, home or any other specific location. Using usability testing allows researchers, designers and product managers to uncover the pros and cons of the product and improve it later on.

  • Diary studies

It is a research that is conducted for a long period and requires self-reporting of how the product works on a long run, what are the good parts and what is frustrating.

  • Card sorting

In a way, it is creating cards with specific descriptions, which will be given to the clients, who will later on sort it out and give it to products based on their experience. It gives you a sense of what direction you need to work.

UX research tools

There are many types of user research methods and they use different tools. For example:

  • UX research survey – which means to design a specific questionnaire about user experience.
  • User groups – focus groups or targeted audience. Ask them about their experience, views or expectations, it is better to involve neutral parties for honest opinions.
  • User interview – one-on-one interview with the targeted audience members.
  • Ethnographic interview – it contains field studies, observation on the environment.

How to conduct UX research in 5 steps

  • Objective

List the things that you need to find out about your users and their needs.

  • Hypothesis

Discuss what information you already hold

  • Methods

What methods are you going to use based on your project type

  • Process

Consists of collecting data, using UX research methods

  • Synthesis

This step is about analyzing the collected data to fill in the gaps, then presenting your hypothesis and creating a plan to improve your product based on all above mentioned information.

Conclusion

In the past, UX research was used to solve a problem that was already known.  For example, if a company had less visitors and they wanted to find the reason behind such unusual low rate compared to others, they would use UX.

But that changed and UX research has become embedded in everyday processes for the teams. It has increased the value of getting fast human insights. If in the past it only focused on problem-solving, now it changed to first find a problem that needs to be solved. UX has become customer oriented and the companies are trying to adapt to these changes, to be more competitive on the financial market.

So can you put up a competition?

PUBLISHED BY

David Mendes

Avatar de David Mendes

David is a Senior UX/UI Designer. He crafts user-centered journeys and interfaces for your business software, SaaS products, mobile applications, websites, and digital ecosystems. Leveraging user research and rapid prototyping expertise, he ensures a cohesive, engaging experience across every touchpoint.

Categories
Featured-Post-UX-Design (EN) Graphic Design & Illustration (EN) UI/UX Design EN

Everything You Need To Know About A/B Testing

Everything You Need To Know About A/B Testing

Auteur n°15 – David

A/B testing means to create two versions of digital asset to check which one works better for customer.

Over the time A/B testing evolved. With the growth of internet users it went digital and managed to cover bigger audience.

Now, it allows you to test more than one variable at once. After conducting the research it gives you a data, which you should interpret and decide whether it will be useful for your company or not.

What makes A/B testing important?

There are several reasons that proves the importance of A/B testing:

  • Minor changes mean major improvement

A/B tests help you evaluate the effects of changes that are not really expensive to implement.

For example, you ran a test about homepage, font, text size, menu titles and etc. you test 3 elements at the same time. When you finish it, you notice that those 3 elements increased conversion by for example 5% each and at the end you will have the growth of the revenue by 15% in total.

  • Low on risks

A/B testing is not only low-cost, but also time efficient. You do not have to waste time doing everything one-by-one, instead you can work with 2 or 3 elements and based on it make decision, whether to implement changes or not.

  • Make the most out of traffic

A/B testing allows you to make your website highly effective by getting more conversion per visitor. With higher conversion the fund and time spent on marketing decreases.

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Where can you use A/B testing?

A/B testing works on this type of customer-facing content:

  • Email campaigns
  • Individual emails
  • Multimedia marketing strategies
  • Paid internet advertising
  • Newsletters
  • Website design

Scientific approach to A/B testing

If you are conducting an A/B testing it would be better to approach it scientifically for better results. The process looks like this: first and foremost is to pick a subject, then:

  • Identify a problem

You have to have a specific information, about the problem. Then look for reasons, why it is not working by going through the lists.

  • Analyze user data

Checking everything that your client clicks after opening your email is time consuming and you will find many things that do not have any connection to the issue, hence you need to figure out which element to target.

  • Develop a hypothesis

On this step you are choosing your method, how you want to test your chosen element and determine how changing that element or elements might fix the problem

  • Conduct testing of hypothesis

With the hypothesis you came up with conduct another testing and compare previous version to the new one with the help of target audience.

  • Analyze the data

After testing, check if the results give you any noticeable changes.

  • Find new challengers

In A/B testing world, words like “champion” and “challenger” are used frequently to describe current best option and new possibilities. When you compare two options and one becomes winner, that one is called winner and when you compare the champion with other tests, those become challengers. This kind of testing brings the best out of everything to the front.

Once you finish all this steps you can than make decision to make changes or leave it as it was.

Pointers for A/B testers

There are some tips you can use while conducting A/B testing:

  • Use similar groups of users as samples

Make sure that while conducting testing use similar groups for the test to be judged fairly.

  • Maximize your sample size

Make sure to use as much people as possible to get well-founded data.

  • Finish the test before making changes

There are times when you get positive results even before the test is finished. But just because you got the results you wanted, does not mean you should let the test end then and there. It will mean that you implement changes using incomplete data. It is a huge risk to do so, since it can impact your results.

  • Do several testing

To make sure that your results have no errors, make sure to run test several times.

Conclusion

A/B testing is the best way to check audience’s response to your projects, which allows you to make changes based on collected information and increase the success rate.

PUBLISHED BY

David Mendes

Avatar de David Mendes

David is a Senior UX/UI Designer. He crafts user-centered journeys and interfaces for your business software, SaaS products, mobile applications, websites, and digital ecosystems. Leveraging user research and rapid prototyping expertise, he ensures a cohesive, engaging experience across every touchpoint.

Categories
Featured-Post-UX-Design (EN) Graphic Design & Illustration (EN)

How Influential Design Can Upgrade Your Brand Image

How Influential Design Can Upgrade Your Brand Image

Auteur n°10 – Caroline

Design Influence Elements

When it comes to design in the process of branding and re-branding, there are many types of designs we have to take into consideration. Keep in mind, that it’s the design that meets the eye in the first place and makes your brand memorable in a specific way. This is why re-branding needs the element of re-designing as well to introduce yourself in a whole new light and create a different first impression.

Web-Design Element

Now, let’s consider several design elements which create your brand image. First off, let’s start with Web-Design. As you know today’s challenge is to make a Web-Design that is mobile-friendly as well. There is a blank space in front of you and it’s all up to you how you decide to fill that space and compose the final visual of a landing page.

Work With Your Designer

Sometimes we have a nasty habit of not listening to anyone else once we’ve decided exactly what we want to do. Now, Stan Lee himself said in one of his podcasts to do what you genuinely think is good and not give up on it, yet here is one “but”. When it comes to such a collective project as a brand-image creation you just have to do the teamwork. We have all heard negative feedbacks from both-clients and designers as well when a task is not fulfilled exactly or the creativity was blocked. To avoid such quarrels, make sure you actually work with your designer, listen to them and make it clear what you want exactly. Let the staff propose even most unbelievable ideas at the beginning at least and listen to them carefully. Don’t forget, that brand Identity and Image also depends on the environment you create for your co-workers.

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Research Related Designs

What we want to emphasize here is the influence of design. So far we have spoken about web-design. Research is never too much especially when you really want to know what’s going on-on the market. Checking pretty designs on Pinterest will not be enough in this case. Influence of functional design shows itself through CTR (Click Through Rates) and how often a customer comes back to at least scroll through multiple landing pages even if they don’t purchase products or services. In this case you will have to research through the designs of most visited websites in your field and analyze what’s so special in their designs. Of course you must not copy the design but at least you can get a hint on where to start.

Call to Action Through Design

Functional design created a desire of a visitor to become a customer. An effective logo, an impactful ad, and an organized website attract more potential customers to your enterprise. A call to action will be determined by how strategically you place your designs and wireframes. Are they put in right compositions, are the brand colors being used just as strategically to be pleasant to an eye of the visitor? Where do you place your infographics and why? Is UI/UX actually adapted to the interests of your targeted audience? Well, there are lots of questions you’ll have to answer in this case so strategic calculations are a must.

Upgrade Product Design

Product designing is also another element in your design summary that we should not neglect. The design can be done through completely digital medium, like mockups for example, but photographing your product in an environment it’s conceptually connected to is one of the wide-spread ways to present your product and it works just perfect. Product design requires a whole other point of view to make it sales oriented and neat to the customer. Make sure you don’t leave any of the stated design elements without proper attention. After all, Brand Image does take a lot of time and effort.

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PUBLISHED BY

Caroline

Caroline is a branding and communication specialist. She develops brand strategies and visual identities in line with our clients' ambitions. Innovation and performance are her watchwords, transforming your brand into a powerful vector of engagement and growth, her specialty.