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Featured-Post-ADS (EN) Growth Marketing & Growth Hacking (EN)

Customer Behavior Research Strategies For Better Advertising

Customer Behavior Research Strategies For Better Advertising

Customer Behavior And Advertisement

Marketing, retail, and other professions use advertising to interact with potential customers or prospects. Before launching an effective campaign, marketers must understand customer behavior and advertising, as well as how the two are related. To do this, the content of any kind of advertising must appeal to the product’s primary demographic; an ad must speak directly to the individual. It must be distinctive and provide valuable information to customers.

The Benefits Of Consumer Research

Understanding how consumers choose a product allows businesses to fill a market gap and determine which items are required and which are out-of-date.  Without having a deep understanding of what your consumers like and how their preferences change from time to time, it is impossible to keep up with today’s market demands.

Calculate Risks

Customer research is an effective way to make a decision or take a calculated risk when it comes to marketing. According to Google, 40 percent of marketers believe that the success of their campaign depends on the research and its results. Meeting and exceeding expectations should be every company’s main goal. However, it is hard to do than standards are so how, but the relationship between a business and a client is fragile.

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Research Objective

The first stage in the consumer research process is to explicitly identify the research objective or the goals of the study. Studies can be on what people believe about a certain brand’s image or what they felt about a specific commercial. More effective advertising may be given by identifying what customers respond to best.

Stay Commited

Without an understanding of what your consumers except from, meeting their needs will be hardly possible. Every relationship needs commitment. Businesses demonstrate their commitment by going the extra mile in acknowledging the clients and their requirements. When you have a clear objective, you can take the next step and choose a research method.

Research Methods

In general, there are two approaches to consumer behavior research. Primary and secondary research methods are equally effective and the outcome depends on your objectives as well as the budget. Primary research collects data through self-completed research methods, whereas secondary research gathers information from past studies.

Choose Accordingly

They are further subdivided into qualitative and quantitative methods. For conducting the research you can create and utilize any survey, poll, questionnaires, etc.  All of them be completed remotely. Therefore they are more convenient for customers and inexpensive for companies.

Qualitative Consumer Research

The goal of qualitative research is to dig deeper into insights into customer motivation and emotion. Focus groups are one of several methods for doing qualitative market research. As the name implies, focus groups are small groups of highly vetted subject specialists that gather to assess a product or service. A focus group consists of 6-10 people. The focus group is given a moderator, who facilitates talks among the members in order to elicit relevant ideas.

Focus Groups

Focus groups tend to be flexible and adjustable. This technique encourages discussions and exchanging ideas, which helps the participants to see the service or product from a different perspective. In the debate, the group or individuals might express concerns that the marketers may not have contemplated otherwise.

More Study!

Studying individuals in their natural surroundings is a very forceful marketing strategy. It is called Ethnography and can be especially productive if the company wants to improve consumer experience or enhance the level of satisfaction. Conducting usability tests also helps understand how practical or convenient your products or services are.

Quantitative Consumer Research

Numbers and statistics are vital for quantitative research. The goal of quantitative research is to gather trustworthy, standardized information and figures to help respond to important business issues.  Quantitative research is the best instrument for assessing points of view.
In order to quantify any topic or variable, quantitative research often relies on bigger sample size. This study technique employs mathematical and statistical methods.

Understanding The Market

There are many reasons why a company might decide to conduct consumer research. The saying that we learn from our mistakes is simply true. The research results often help businesses see their missteps or errors, and offer a chance to fix every single one of them.

Conclusion

Launching new products is challenging as the responses can never be predicted. The polls and questionnaires give you an idea of how consumers might feel about it. In the end, all approaches can equally important and help companies understand the market.

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Growth Marketing & Growth Hacking (EN)

How To Make Your Marketing Campaign Influential?

How To Make Your Marketing Campaign Influential?

Influence Comes From Research

We all know, that creativity plays a huge role in creating influential marketing campaigns which are recognized and remembered by the target audience.

In best cases, those marketing campaigns are globally famous. What stands behind these marvelous marketing campaigns are numerous insights about your target audience and ideas.

The quality of ideas is exactly what matters the most. Customers/Audiences are starving for revolutionary ideas. To find out how excellent is your idea, we shall review Leo Burnett’s Scale of Idea Creativity. All the way from point one to ten.

1 Point

A destructive idea, that serves no purpose. These ideas generally never get to see the light or slide through any marketing professionals’ eyes. They just don’t work.

2 Points

No idea, practically a concept that had no thinking as a background. The point two marketing campaign might not be destructive, but without concept or clear purpose it’s obviously doomed.

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3 Points

Invisible campaign that calls for no interest from the audience. Lack of creative thinking again and again. It’s also visually uninteresting or too cliché.

4 Points

In this marketing campaign you don’t really showcase what your brand stands for and in the worst case scenario you don’t even know what your brand stands for. A brand without purpose is doomed to be misunderstood at all times.

5 Points

This campaign understands the brand’s purpose. The connection is very human and insights have been researched. It just has more work to be done to go up to point 6.

6 Points

An intelligent idea, that treats the audience in the same manner. Your audience wants something to relate with and a purpose to unite with. The scale 6 ideas are generally engaging and designed with audience in mind. This is not just an advertisement, it’s communication as it is.

7 Points

Before we discuss a point 7 idea, we’d like to emphasize that according to Leo Burnett an idea has to 7 points and up to be considered worthy of admiration.

This idea inspiring, beautifully crafted and what’s most important has great creative thinking behind it. This is a concept of Kind act of humans. It’s an idea that inspired audience and activates them to certain non-selfish action.

8 Points

The scale 8 idea changes people’s feeling and ways of action in general. This idea perfectly showcases what really matters to people and what is important to be taken care of. The 8-point idea is brilliant in creativity measures.

9 Points

A brave, powerful and creative idea that changes people’s lives.

Point 10 Idea Simply Changes The Whole World.

Idea That Changed The World

Once you’ve been introduced to Leo Burnett’s scale of idea, the standards might seem a little too high. Still, let’s say that creating a 10-point idea is not easy, certainly, but not impossible either. The campaign that has managed to call the whole globe to action is known as “The Earth Hour”. Every year, all around the globe onthe last Saturday of March the massive amount of electric energy is being restricted to benefit the environment. This is the example of an idea that can change the world!

Influence For People

Sometimes the word Influence is perceived as evil and controlling, but your marketing campaign must state the opposite. Keep in mind, that you are not creating these campaign to influence and manipulate your audience, your idea must be an influence FOR the audience and showing them they are heard. As huge enterprises have a word in how world functions, you must play your part in making it a better place through your marketing strategies. To achieve this goal don’t just focus on numbers, focus on humans and their well-being.

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Growth Marketing & Growth Hacking (EN)

How Can KPI Boost Your Digital Marketing Campaigns?

How Can KPI Boost Your Digital Marketing Campaigns?

What is KPI?

The term KPI stands for Key performance indicators. Of course there is not just one and there are about several key performance indicators we are going to discuss in this article. This is an indicator of progress flow towards the desired goal. Well, desired is even not enough-it’s more about intention and good planning methods. KPI provides strategic and operational improvement when it comes to your productivity of b2C communications.

Performance and Productivity

In previous articles we have spoken quite much about general benefits of digital marketing campaigns and the vital elements to upgrade your Brand Status with time instead of keeping it in a static position. Now, let’s start with basics again-marketing campaigns have value when they perform well. It’s that simple. The indicators of good and in best case scenario excellent performance is upheaval in statistics of customer engagement and conversion. If you were to repeat campaign strategies that show low performance either for personal reasons or unwillingness to work with a specialized team-will do no good for your brand’s further improvement. This is where Key Performance Indicators come into the play.

Productive KPIs

  • Provide objectively processed evidences on the path leading to intended campaign results. Keep in mind-The desired results must be as specific as possible.
  • Use complimenting metrics to measure the right components of the campaign.
  • Always compare the previous campaign performances to the new ones. Research well to understand where progress was made or where you need a different approach in relative cases of course.
  • Tracking efficiency, functionality, quality, time-management, governance, customer behaviors, economic backgrounds, project performance, staff performance or resource usage in a correct manner.
  • Balance in leading and lagging indicators.

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Measurement Examples

  • Inputs measure several elements (amount and quality for example) of resources invested in processes that produce outputs.
  • Process measures focus on how the functionality, quality, or consistency of given processes used to produce a solid output; they can also measure tweaks on that process, such as the tools/equipment used or process testing.
  • Outputs are result metrics that indicate how much work is done and specify what is produced.
  • Project measures Q&A related subject about the status of milestone progress related to important projects or initiatives for example.
  • Outcomes focus on final accomplishments or summarizing impacts, and are viewed as Intermediate Outcomes. Such as customer brand awareness or End Outcomes, such as customer retention or sales which are clearly more profit driven. It somewhat depends on what you are concentrating on in this case.

Now, these were more like strategic types of measures. In case of a large enterprise especially, strategic is not enough and we are going to need operational measures as well. The operational measures can be explained in a brief manner. It’s pretty much focused on tactics. Designed to report on functions connected to service related subjects.

Risk and Employee metrics are also not the ones to forget about. It’s pretty much as it sounds. Risks can be connected to investments you put in certain projects and campaigns. Of course, none of us want to risk getting involved in anything that could downgrade our brand-image. As for Employees, measurements could be necessary to determine their productivity levels. But, don’t think it’s for controlling their work habits-it’s for gaining information which working pattern works best for your employees.

Take A Closer Look

Let’s say that according to your statistics of your staff’s productivity they are more likely to work much better from 8AM instead of 6AM. You might consider observing what is being done during that 2-hour gap and if that same job can be moved to so called productivity hours, consider trying it out for a week or so and see the results. Maybe it will be smarter to do so and profitable too. KPI pretty much helps you work smart not just hard.

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Branding (EN) Featured-Post-Application (EN) Growth Marketing & Growth Hacking (EN)

Gamification Marketing for Audience Entertainment

Gamification Marketing for Audience Entertainment

Gamification Marketing Concept

Let’s start with general modern tendencies. In 2022 a post-pandemic era has come and during the tough years of 2020 and 2021 we’ve all become more aware of possibilities our digital communications hold. Working from everywhere, shopping from everywhere and getting education and even telemedicine services via Google Meet for example has changed our views on daily activities 180 degrees. And guess what? At some Point-It’s a lot of fun! Making the experiences connected to marketing actually fun is the main idea.

Make A Bold Statement

The gamification marketing strategy is an enhanced type of attitude towards marketing possibilities. The given strategy drives the audience/customers to action. It offers them competition for example and the most important-reward! Now, let’s present one example. Say-you have created a certain challenge fit to your Brand Identity and customer interests. This game or game-like activity gives the customer a certain task to complete and after completing the task they get to have a reward-for example: 20% discount on a product or service. It’s almost like a contest.

Give Some Air To Creativity

Offering this type of challenge/competition to your audience opens doors widely to numerous possibilities. For a more fitting example-let’s say you’re a design company, which produces high quality prints for high-end corporations. You create a contest for your customers to create a logo design for example and the smartest design gets to win one of your services fully paid by the company. Scrolling through applications you don’t just pick logo-designs. You are looking through talents! Keep in mind, that a good graphic designer helps you with visual communications, but an excellent one makes a full-on revolution! You might just come up with an excellent graphic designer and if you’re lucky enough they might even want to work with you. See the Bigger Picture!

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Game Elements For Your Loyal Audience

  • Points-Users can collect points by winning a game or each time they purchase something.
  • Badges-Award customers’ badges for accomplishing something.
  • Level-Appeal to customers’ sense of achievement by offering bigger rewards for saving more points.
  • Virtual Currency-Invent your own money to be used only at your store, then use it to reward frequent shoppers, it’s almost like NFT.
  • Leaderboards-Post players’ names and scores on your website or social media to encourage competition.
  • Countdowns-Challenge players to complete a task within a certain timeframe.
  • Progress Bars-Show customer’s progress toward reaching the next level.

The Challenges of Gamification Marketing

Like we have discussed in previous paragraphs-it’s all fun and games, but there is one thing you should know about this strategy. It’s actually difficult to design the visual communication. It’s not just a post or an image-it’s pretty much a connected system of visuals which is more complex than a banner design for example. It’s also challenging because it involves an understanding of motivational psychology with the added goal of affecting user behavior. In conclusion, you have to not only design a game that people want to play but also that achieves your business goals. Quite a combo, isn’t it?

Benefits of Gamification Marketing

Now that we have thrown a little bit of shade on the difficulties which come with gamification, let’s speak of benefits which will surely overpower the previously discussed challenges. Like everything powerful, it needs the right creator and a huge engagement from a whole corporate team. Here are several examples of the benefits gamification will give you for sure:

  • Collect Customer Data in a way that complies with GDPR, CCPA, and the end of 3rd party cookies. Customers may opt to share data with you in exchange for playing your game.
  • Leverage UGC to grow brand awareness. Encourage customers to share their winning scores or photos on social media.
  • Educate your audience. An interactive quiz or trivia game can be a fun way to inform people about your areas of expertise.
  • Increase engagement and reduce bounce rate. Entice people in with the promise of coupon vouchers, free merchandise, bragging rights, or simply a cure for doom scrolling.
  • Drive conversion. If you reward people with coupon vouchers or points, they’ll likely come back to spend it.

Not too many marketing strategies can give you so much to gain from it.

What We Offer

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Growth Marketing & Growth Hacking (EN)

Must Have Referral Systems For Your Business

Must Have Referral Systems For Your Business

Improve your Sales and Conversion

Referral marketing-also known as Word-Of-Mouth Marketing is a powerful tactic to drive your sales and conversion rates to a positive direction. Referral marketing is exactly what it sounds like: the process of one person referring a product, and the referee purchasing that product due to that recommandation.

Of course, referral programs can be different. You can certainly choose and implement the strategy that best fits your marketing strategy with the help of your marketers.

If you need more help in implementing this marketing strategy, Edana would be happy to guide you to success.

4 Types of Referral Programs

  • Direct referrals
  • Implied referrals
  • Tangible referrals
  • Community referrals

Direct Referrals

The direct referral program is plain and simple. Concept of it is pretty much what you hear-for example to refer to a neighbor and turn them into a client. In a simple procedure like this a client generally does it for a certain benefit as well-it might be a sale, bonus or anything in this sense. The approach is motivational and connecting as well.

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Implied Referrals

In an implied referral is like recommending a certain product or service but not too obviously. This should be easy to explain, let’s say you have a friend or a relative who works at L’Oreal cosmetics. It’s not aggressively obvious, but they will continuously provide you with products or information on them until you actually think: “well, maybe I should try this product” or “Maybe I could consider a subscription, she seems to have nice discounts”. This program is in most cases underutilized, but doesn’t mean it will not work. Like said before, you choose what works for you.

Tangible Referrals

Tangible referal is more profitable for a customer that actually obtains something productive through this referral program. The win-win situation on this referral strategy is pretty much that it’s a lower cost and lower exposure one. This could be run like 3-4 times a year but keep the product on top of a customer’s mind. The best example would be this type of offer: “Here is a 150$ gift card for our loyal customer-make sure to share the gift card with a friend to use it for a prolonged period of 3 months”. This 1+1/buy one and get one for free strategy works great, especially with cosmetic or edible products.

Community Referrals

When it comes to company’s partners or non-profit players-keep in mind, that they are the parts of your chain you don’t want to lose, so make sure you organize activities for showing them support. Especially when it comes to defining core values of a brand and implementing ideas into work-ethic, nonprofit partners are the ones who choose you for those core ideas in the first place. As the possibility arises make sure to organize something like this for example: offer promotional support by running the occasional promotion that benefits your partner. This referral relationship is obviously beneficial for both sides of a a coin. It is more likely for your brand name to be heard and seen on a long run at some right places.

Don’t Be Afraid To Try All

Now, using all sorts of referral programs at once would not be a great idea, it could possibly attain a very aggressive tone, like imagine someone screaming at you to purchase their product. That’s not the attitude we want to present. With the help of your marketing/digital marketing team figure out the plan to use these referral programs effectively and slowly add the resources where referrals will start just flowing in from. Take baby-steps first and you’ll be running towards your goal full-speed in no time. Through these tactics you don’t just promote your product/services but you also promote your refer-ability.

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Featured-Post-GrowthHacking-EN Growth Marketing & Growth Hacking (EN)

How To Use Growth Hacking for a Higher Brand Exposure?

How To Use Growth Hacking for a Higher Brand Exposure?

Importance of Growth Hacking

When you hear the word “Hacking”, you possibly think of all the news and articles connected to it which scream ILLEGAL, but in this case, the Growth Hacking is really far from those associations. Growth hacking (also known as ‘growth marketing’) is the use of resource-light and cost-effective digital marketing tactics to help grow and retain an active user base, sell products and gain exposure. Growth marketing focuses on customer relationship building and gaining loyalty; it’s a long-term strategy where authenticity and engagement creates advocacy and organically grows customer lifetime values. Now, it’s also necessary to mention, that growth hacking/marketing aids you to use innovative technology at it’s finest.

Modern Strategies:

Here are 7 Growth Hacking Strategies, which have proven to be impactful and are currently trending:

  • Content Repurposing
  • Optimize Your Online Presence
  • Get Referrals
  • Gamify Onboarding
  • Connect with Your Community
  • Get a Social Media Advantage
  • Use Interactive Content

Content Repurposing

Content repurposing is re-using existing content and presenting it in a new format to expand its reach and lifespan. As you create new content, you can plan for a variety of different ways to share a new piece with content repurposing.

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Optimizing the Online Presence

Content optimization is the process of making sure content is written in a way that it can reach the largest possible target audience. The process of optimizing content should include making sure associated keywords are present, adding meta and title tags, and relevant links.

Referrals

Referral marketing is exactly what it sounds like: the process of one person referring a product, and the referee purchasing that product due to that recommandation.

Gamify Onboarding

Gamification in onboarding is adding elements that make the experience more fun, competitive, or incentivized by various rewards to any task the user needs to complete to become ‘activated.

Interactive Content

Interactive content is any type of material that conveys its message by encouraging user participation. Because of it, the content experience evolves from passive consumption to active engagement. Interactivity can appear in calculators, quizzes, ebooks, videos, and animated infographics.

Community Connection

Your focus while marketing should be on building customers, community and team, wherein the community can focus on and validate that your marketing efforts are fruitful. Community building is hence based on word of mouth, the relationship that you share with your customers, credibility and brand loyalty.

Social Media Advantage

Social media is one of the most cost-efficient digital marketing methods used to syndicate content and increase your business’ visibility. Implementing a social media strategy will greatly increase your brand recognition since you will be engaging with a broad audience of consumers.

Growth Marketing as a Multifunctional Tool

We have presented seven ways that growth hacking can be used to improve the brand exposure and give it obvious benefits on a digital platform, which perfectly showcases it’s multifunctional nature. As for trends-gamification is one of the leading ways to make an interactive content, engage the customer and provide them with something fun, something they actually would like to spend their time on. Yet, it always depends on the target audience, because just one strategy cannot always entertain everyone. This is why-there are so many options to choose from, and lots of more strategies to create perspective projects. Another important Ace we must not forget about growth hacking, is that it helps you act and re-act quicker! On a digital platform, constantly changing algorithms and a competitive click oriented rankings force us to be very well in tune with our marketing decisions, so having the assistance of Growth Hacking/Marketing is like a winning card up your sleeve.

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Featured-Post-GrowthHacking-EN Growth Marketing & Growth Hacking (EN)

What are the Benefits of Sales Automation?

What are the Benefits of Sales Automation?

In sales, efficiency is everything, hence for everything to be well organized, we need to minimize manual tasks. That’s were sales automation comes in handy.

Where can you use sales automation?

Using sales automation will improve the efficiency of sales workers, by reducing unnecessary tasks. It can be implemented in many ways, for example:

To distribute lead

Assigning leads to your sales reps is a daily task, where you discuss the situation and the progress that you made. It is manageable when there are not many leads, but with the growth of the lead amount, will grow the number of people that the task will be assigned to, which will make the discussions very chaotic. The issue is not only the chaos, but in this process, some leads can be lost, which means missed business opportunities. This is where sales automation can help. It will analyze data based on your preferences, will distribute leads evenly to each sales reps and will give you results without missing any of the leads.

Lead prioritization

If you were asked to make a choice between pineapple and mango, which one would you choose? Probably the one, that suits your taste buds better, right?

Same goes with the business leads. It is natural to choose the customer profile that matches your business idea better.

Leads can be prioritized based on:

  • Location
  • Personal information: age, gender, job title, etc.
  • Buying intent

Lead qualification

You can also rank your leads based on their qualification. Give a higher score to the one that is more important. In other words, you can filter the leads based on the attributes that best match your customer profile.

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Nurture your leads

Understanding that not every lead is ready to buy your products in one go is a must. Most of them take their time to make decision whether to buy the product or not, hence the need nurturing, which means staying in touch with them until they buy something.

It is not easy, but not impossible. Sales automation creates lead nurturing campaigns and uses different sources to get the information to the potential clients in a timely manner, so that they do not miss any updates.

Alerts and triggers

There are two types of notifications:

  • Alerts – it is for sales reps, they receive it when the leads are active on social networks. For example when they open email or visit the website.
  • Triggers – it is for the leads, if they for example add product to the cart but do not finalize the purchase, they will receive a reminder with offers and discounts.

Reports

Unfortunately, sales reps do not use their time on sales-centric tasks, they do some administrative work as well. Since automated reports are a must, they use different types of reports:

  • Sales funnel report
  • Check-in and check-out report
  • Lead contacted report
  • Follow-up report
  • Agent activity report
  • Target vs revenue report

Dos’ and don’ts’ of sales automation

Do: Constant testing

Sales automation can’t create wonders in one go, it requires continuous testing to get desired results.

Don’t: leave everything to automation

We all agree that automation makes our life and work easier. Many businesses think that simply writing out a generic email will do the trick, but that’s a big no. Adding personal touches to the communication is the key. People are looking for something that will be relatable, so before sending an email or SMS it will be better to check it and add personal touches.

Do: ensure no information slips through the cracks

In companies, for different tasks are assigned different teams and usually, they do not share information with each other and it creates problems later in. Hence, centralizing your sales automation is important to ensure that there is no data loss.

Don’t: go overboard with reminders and notifications

Moderation is the key here. There is a fine line between sending reminders and spamming your customers. Do not just leave everything to the automation, even if you time everything, just check sometimes if it is appropriate to send it in that specific time-frame.

Do: review your data and records constantly

Follow-up is everything. Reviewing your data will give you another piece of information that you were missing and the puzzle will be completed.

Final thoughts

Sales automation was created to make job for sales reps easier. But you must not forget, that fully relying on it will not be helpful. Hence, the key to success here is the harmonious division of work between automation and personal.