Benjamin Massa helps companies define digital strategies that improve performance, structure growth, and turn business opportunities into concrete, relevant, and profitable digital initiatives.
ABOUT
About Benjamin
Benjamin Massa is a digital strategist with more than 15 years of experience supporting companies and organizations that want to make better use of digital to grow, improve efficiency, and strengthen their market position. He works at the intersection of strategy, business development, and digital transformation, with a strong focus on digital models that create value.
His scope covers topics such as digital transformation, roadmap definition, the structuring of digital initiatives, digital product scoping, customer experience improvement, operations digitalization, as well as identifying opportunities related to business software, web platforms, mobile applications, information systems, and artificial intelligence.
His strength lies in his ability to connect business strategy with the right digital decisions. Where many initiatives remain stuck in overly abstract thinking, misdirected investments, or poorly prioritized projects, Benjamin helps clarify objectives, arbitrate between options, and focus efforts on what can truly generate competitive advantage or a tangible improvement in performance.
Throughout his career, he has supported entrepreneurs, mid-sized companies, and established brands in Switzerland and internationally in structuring high-impact digital projects. His experience spans both B2B and B2C environments, with a results-oriented approach focused on consistency between business ambitions, operational constraints, and the digital means required to execute successfully.
Before Edana, Benjamin held various leadership positions in the digital sector, notably within entrepreneurial ventures such as Draw’in. This path gave him a particularly valuable dual perspective: understanding the strategic challenges faced by business leaders while maintaining a concrete view of the conditions required for successful execution.
At Edana, he helps guide clients’ digital strategies by relying on a multidisciplinary team of more than 23 experts in software, UX/UI, artificial intelligence, cybersecurity, cloud, and product design. His role is to help organizations make better decisions, structure solid initiatives, and turn digital into a genuine lever for growth, differentiation, and long-term value creation.
APPROACH
His approach
Benjamin advocates a digital transformation approach centered on value creation and strategic consistency. For him, a digital project only makes sense if it serves a clear objective: selling better, serving better, managing better, executing better, or positioning more effectively in a market.
His role is therefore to help companies ask the right questions before investing: which problems truly need to be solved, which priorities deserve to be addressed first, which digital levers will have measurable impact, and how to build a realistic path between strategic ambition and execution capacity. The goal is not to digitalize for the sake of digitalizing, but to build relevant, manageable initiatives capable of delivering lasting results.
EXPERTISE
Areas of expertise
- Digital strategy
- Digital transformation
- Digital business development
- Digital project scoping
- Digital product and service strategy
- Business, web, and mobile applications
- Customer experience and user journeys
- Digital positioning and competitiveness
- Digital roadmap structuring
- Custom software and information systems
- AI and automation opportunities
- Alignment of strategy, operations, and technology
CLIENT VALUE
What he brings to Edana’s clients
Benjamin supports clients who need to answer key questions such as:
- How can digital be used to create a real competitive advantage?
- Which digital initiatives should be prioritized to generate the greatest impact?
- How can a digital roadmap be structured in line with business objectives?
- Which tools, platforms, or digital products are truly worth developing?
- How can a strategic ambition be turned into an executable and profitable action plan?
His role is to help companies make better decisions, better structure their digital investments, and turn their vision into concrete, useful, and value-creating initiatives.
PUBLICATIONS
Benjamin’s latest insights

HubSpot, Salesforce, Pipedrive, Zoho or Dynamics: Which CRM to Choose Based on Your Company Size, Budget and Sales Cycle?
Lire: HubSpot, Salesforce, Pipedrive, Zoho or Dynamics: Which CRM to Choose Based on Your Company Size, Budget and Sales Cycle?
Phygital: Definition, Strategy and Implementation to Transform Your Retail Locations into Growth Drivers
Lire: Phygital: Definition, Strategy and Implementation to Transform Your Retail Locations into Growth Drivers
How to Finance and Reduce an SME’s Working Capital Requirement
Lire: How to Finance and Reduce an SME’s Working Capital Requirement
Swiss Accounting Software: How to Choose Between Bexio, Crésus, Winbiz, Abacus, Odoo and Modern Alternatives?
Lire: Swiss Accounting Software: How to Choose Between Bexio, Crésus, Winbiz, Abacus, Odoo and Modern Alternatives?
How to Finance and Reduce the Working Capital Requirement of an SME
Lire: How to Finance and Reduce the Working Capital Requirement of an SME
B2B Marketplace: How to Design Payments, Commissions, and Real-World Economics Before Launch
Lire: B2B Marketplace: How to Design Payments, Commissions, and Real-World Economics Before Launch
SME Data Strategy: How to Transform Your Data into Truly Useful Decisions
Lire: SME Data Strategy: How to Transform Your Data into Truly Useful Decisions
How to Reduce Customer Payment Delays: Practical Methods to Protect Your SME’s Cash Flow
Lire: How to Reduce Customer Payment Delays: Practical Methods to Protect Your SME’s Cash Flow
Annual Contract Value (ACV) in SaaS: Definition, Calculation, Differences from ARR & Common Mistakes to Avoid
Lire: Annual Contract Value (ACV) in SaaS: Definition, Calculation, Differences from ARR & Common Mistakes to Avoid
Supplier Portal: Centralize Interactions, Automate Procurement, and Secure Supplier Collaboration
Lire: Supplier Portal: Centralize Interactions, Automate Procurement, and Secure Supplier Collaboration
Supplier Invoice Automation: How to Accelerate AP Processing Without Losing Financial Control
Lire: Supplier Invoice Automation: How to Accelerate AP Processing Without Losing Financial Control
Why Leaders Delegate Ineffectively — and How to Regain Control Without Doing Everything Themselves
Lire: Why Leaders Delegate Ineffectively — and How to Regain Control Without Doing Everything Themselves
Quote-to-Cash: How to Automate the Quote, Contract, Invoicing, and Payment Cycle
Lire: Quote-to-Cash: How to Automate the Quote, Contract, Invoicing, and Payment Cycle
Workforce Planning in SMEs: How to Align Structure, Skills, and Hiring with Real Growth
Lire: Workforce Planning in SMEs: How to Align Structure, Skills, and Hiring with Real Growth
International Expansion for SMEs: When to Start, Where to Establish, and How to Grow Without Straining Cash Flow
Lire: International Expansion for SMEs: When to Start, Where to Establish, and How to Grow Without Straining Cash Flow
Becoming an SME Leader: Key Skills to Transition from Management to Executive Leadership
Lire: Becoming an SME Leader: Key Skills to Transition from Management to Executive Leadership
Recruiting with Few Applications: How to Make the Right Hires Despite Low Volume
Lire: Recruiting with Few Applications: How to Make the Right Hires Despite Low Volume
Dedicated Team vs In-House Team: Which Model to Choose for Your Software Project?
Lire: Dedicated Team vs In-House Team: Which Model to Choose for Your Software Project?
Product Wedge: How to Launch a Digital Product with the Right Angle of Attack Instead of Overloading It with Features
Lire: Product Wedge: How to Launch a Digital Product with the Right Angle of Attack Instead of Overloading It with Features
Design Ops at Scale: Structuring Design Teams to Accelerate Products Without Creating Chaos
Lire: Design Ops at Scale: Structuring Design Teams to Accelerate Products Without Creating Chaos
Third-Party Application Maintenance: What It Is and Why You Need It After Go-Live
Lire: Third-Party Application Maintenance: What It Is and Why You Need It After Go-Live
SaaS Aha Moment: How to Convey Your Product’s Value Before Users Drop Off
Lire: SaaS Aha Moment: How to Convey Your Product’s Value Before Users Drop Off
Rule of 40 in SaaS: The Right Indicator for Balancing Growth and Profitability
Lire: Rule of 40 in SaaS: The Right Indicator for Balancing Growth and Profitability
Business Process Management: Steering, Optimizing, and Automating Business Processes to Sustainably Improve Company Performance
Lire: Business Process Management: Steering, Optimizing, and Automating Business Processes to Sustainably Improve Company Performance
Top 5 Use Cases for Intelligent Process Automation in Enterprise IT
Lire: Top 5 Use Cases for Intelligent Process Automation in Enterprise IT
Digital Transformation of Leasing: Why Industry Players Must Finally Ditch Paper, Silos, and Fragmented Journeys
Lire: Digital Transformation of Leasing: Why Industry Players Must Finally Ditch Paper, Silos, and Fragmented Journeys
Managing Development Teams: 8 Concrete Levers to Enhance Performance and Quality
Lire: Managing Development Teams: 8 Concrete Levers to Enhance Performance and Quality
Last-In, First-Out Method in Logistics: When to Use It in Switzerland and Internationally to Optimize Storage
Lire: Last-In, First-Out Method in Logistics: When to Use It in Switzerland and Internationally to Optimize Storage
Django CMS in 2026: Does It Still Have a Place Next to Modern Headless CMS Platforms?
Lire: Django CMS in 2026: Does It Still Have a Place Next to Modern Headless CMS Platforms?
How AI Is Transforming the Banking Customer Experience Without Compromising Trust
Lire: How AI Is Transforming the Banking Customer Experience Without Compromising Trust
Design System ROI: How to Measure the Real Business Impact of a Design System at Scale
Lire: Design System ROI: How to Measure the Real Business Impact of a Design System at Scale
Databases vs Spreadsheets: When Excel, Google Sheets or Airtable Are No Longer Enough?
Lire: Databases vs Spreadsheets: When Excel, Google Sheets or Airtable Are No Longer Enough?
How to Develop HIPAA-Compliant Software: 6 Essential Best Practices
Lire: How to Develop HIPAA-Compliant Software: 6 Essential Best Practices
Our QA Approach: Transforming Testing into a Lever for Reliability, Compliance, and Scalability
Lire: Our QA Approach: Transforming Testing into a Lever for Reliability, Compliance, and Scalability
SharePoint for HR: Building a Centralized HRMS to Streamline HR Processes Without a Full IT Overhaul
Lire: SharePoint for HR: Building a Centralized HRMS to Streamline HR Processes Without a Full IT Overhaul
Transforming an Excel File into a Business Application: When It’s Necessary and How to Successfully Transition
Lire: Transforming an Excel File into a Business Application: When It’s Necessary and How to Successfully Transition
Enterprise LLM Security: Real Risks, Deployment Pitfalls, and Safeguards to Implement
Lire: Enterprise LLM Security: Real Risks, Deployment Pitfalls, and Safeguards to Implement
Productivity of Development Teams: Key Metrics to Drive Performance, Quality, and Delivery
Lire: Productivity of Development Teams: Key Metrics to Drive Performance, Quality, and Delivery
Custom Software Solutions: Which Types to Develop to Improve Efficiency and Scale Your Business
Lire: Custom Software Solutions: Which Types to Develop to Improve Efficiency and Scale Your Business







