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Launching a Software Offering: Turning Your Industry Expertise into a Profitable Digital Product

Auteur n°3 – Benjamin

By Benjamin Massa
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Summary – To turn internal expertise into a profitable software offering, you must balance core business functions with digital development, protect intellectual property, ensure security, scalability, and compliance, and define a sustainable business model. This requires mapping key processes, establishing cross-functional product governance, adopting a modular open-source architecture, setting measurable KPIs, and choosing the right SaaS/hybrid model.
Solution: business audit, agile API-first roadmap, recurring pricing, and a pilot launch with dedicated support.

In many sectors, in-house expertise represents a rarely formalized source of value in the form of a digital product. Yet from finance to manufacturing, healthcare to education, converting operational know-how into deployable software is a natural path to new recurring revenue.

Established companies hold under-leveraged advantages: deep understanding of customer needs, existing client trust, and investment capacity. However, this shift raises key challenges: balancing core activities with software development, defining a sustainable SaaS model, implementing appropriate product governance, protecting intellectual property, and adopting agile methods typical of software publishers. Addressing these areas is essential for the initiative to become an autonomous growth driver rather than a side project.

Capitalizing on Your Business Strengths

Leverage your strengths to define an aligned industry software product. A structured approach helps identify differentiating features and clarify key roles.

Identify Strategic Processes

The first step is to map value-generating activities through business analysis. Each process must be analyzed to determine what lends itself best to digitization: repetitive tasks, friction points, or unmet needs.

For example, a construction firm observed that project scheduling consumed significant resources and suffered from systematic delays.

By formalizing scheduling rules and automating notifications, it defined the functional scope for its future industry-specific software. This approach underscores the importance of an API-first strategy for scalable, secure IT architectures.

By pinpointing efficiency gains, you lay the foundation for a structured product that resonates in the marketplace.

Engage Stakeholders

Gaining buy-in from decision-makers and end users is crucial. Collaborative workshops that bring together IT, business units, and executive management ensure solution ownership from the framing phase. For best practices, see our guide on cross-functional teams in product development.

A financial institution involved its portfolio managers and compliance teams to co-design an automated monitoring tool.

Each feature was prioritized based on expected benefits and regulatory requirements. This collaborative approach bolstered the initiative’s legitimacy.

Your experience shows that transversal governance from project kickoff ensures rapid adoption and minimizes production-stage rejection risks.

Define Strategic Objectives

To ensure alignment with your overarching vision, establish clear KPIs: conversion rate, customer retention, time saved, or operational cost control.

An SME in the education sector set a target to reduce grading time by 40% through a digital platform.

Tracking these indicators precisely justified investments and guided the solution’s evolution across iterations.

By setting measurable, shared milestones, the company validated its software’s value and prepared for wider-scale deployment. These best practices can guide the development of a truly data-driven organization.

Scalable and Secure Architecture

Build a scalable, secure architecture. Adopting a modular, open-source approach minimizes dependency risk and promotes agility.

Choose a Reliable Open-Source Foundation

Leveraging proven open-source components offers flexibility, easier maintenance, and freedom from vendor lock-in. Technologies like Node.js, TypeScript, or Spring Boot are robust and widely supported. Regular refactoring prevents the accumulation of technical debt.

Design Independent Modules

Segmenting the platform into distinct services (authentication, reporting, workflow) reduces the impact of changes on the overall product. Each module can be deployed and scaled independently. Read our comparison of microservices vs. modular monolith for deeper insights.

Ensure Security and Compliance

For a B2B product, data protection and resilience against cyberthreats are non-negotiable. Embed encryption, strong authentication, and automated vulnerability testing from the outset. It’s essential to follow the software dependency update process to maintain optimal security.

Sustainable and Agile Business Model

Establish a sustainable, agile business model. Structuring pricing and governance prevents cannibalization and drives growth management.

Define Pricing and Licensing

Choosing between a SaaS subscription, perpetual license, or hybrid model depends on usage patterns, cost structure, and customer maturity. A freemium tier can accelerate initial adoption, while a tiered subscription ensures recurring revenue. Consult our strategic guide to outsource your software development.

Set Up Dedicated Product Governance

Managing a software offering requires a product committee that includes the business sponsor, product owner, and technical leads. Adopting principles from the Scaled Agile Framework can strengthen product governance.

Protect Intellectual Property

Anticipating protection through licensing, patent filings, or confidentiality agreements is essential. This secures your intangible asset and adds value during partnerships or fundraising.

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Orchestrating the Launch and Growth

Orchestrate launch and optimize growth. A structured go-to-market leverages your existing base and adjusts support processes to scale.

Leverage Your Existing Customer Base

Your historic client network is a prime entry point. Offering pilots or migration deals encourages experimentation and accelerates feedback.

Organize Support and Continuous Updates

Integrating a dedicated support team and scheduling regular deployments drive satisfaction and product longevity. A clear SLA and responsive helpdesk demonstrate professionalism.

Measure, Analyze, and Adjust

Tracking metrics such as adoption rate, usage frequency, and customer acquisition cost guides marketing and product investment decisions.

Transform Your Industry Expertise into a Digital Growth Driver

This journey—from process audit to go-to-market orchestration—illustrates the key steps to build a profitable, sustainable industry software product. Capitalizing on your advantages (customer insight, sector credibility), adopting a modular open-source architecture, structuring a recurring revenue model, and establishing dedicated product governance are essential for success.

Whether you choose SaaS or on-premise licensing, our experts support every phase: strategic framing, scalable development, compliance, and continuous optimization. Together, we’ll turn your know-how into a resilient, scalable digital asset and growth catalyst.

Discuss your challenges with an Edana expert

By Benjamin

Digital expert

PUBLISHED BY

Benjamin Massa

Benjamin is an senior strategy consultant with 360° skills and a strong mastery of the digital markets across various industries. He advises our clients on strategic and operational matters and elaborates powerful tailor made solutions allowing enterprises and organizations to achieve their goals. Building the digital leaders of tomorrow is his day-to-day job.

FAQ

Frequently Asked Questions About Building a Business Software Solution

How can you identify and prioritize business processes to transform into software?

Start by mapping your critical processes, identifying repetitive tasks, bottlenecks, and unmet needs. Assign each workflow a value score based on operational impact and technical feasibility. This prioritization lets you focus on the most promising efficiency gains and build a relevant product from the design phase.

What are the key steps to formalize specifications for a business software product?

Formalizing specifications involves several steps: gathering requirements through user workshops, writing user stories, defining the functional scope, and rapid prototyping. Document use cases and validate them with stakeholders before creating a prioritized backlog. This rigor ensures strategic alignment and provides a solid foundation for agile development.

How do you choose a modular open source architecture to ensure scalability and security?

Opt for proven open source components (e.g., Node.js, Spring Boot, or JavaScript frameworks) and segment your platform into independent modules. Adopt a microservices or API-first architecture to promote scalability. Integrate a CI/CD pipeline with automated testing and regular dependency updates to maintain security and avoid technical debt.

Which KPIs should you track to measure the success of an internal SaaS offering?

Track KPIs such as user adoption rate, retention rate, average task completion time, and total cost of ownership. Supplement with customer satisfaction metrics (NPS) and time to market (TTM). These metrics provide clear visibility into operational performance and the value delivered by your solution.

How do you define a suitable business model to avoid cannibalizing existing services?

Analyze usage patterns and your customers’ decision cycles to choose between a SaaS subscription, perpetual license, or hybrid model. A freemium or modular plan can accelerate adoption, while tiered pricing ensures recurring revenue. Ensure your pricing structure highlights your solution’s differentiation without competing with existing services.

What are the best practices for establishing cross-functional product governance?

Set up a product committee including the business sponsor, product owner, and technical teams. Define clear roles and responsibilities for strategic direction, backlog prioritization, and sprint oversight. Apply agile principles (Scrum or SAFe) to conduct regular reviews and adjust the roadmap based on user feedback and market developments.

How do you protect the intellectual property of business software during its launch?

Anticipate protection by filing open source licenses, drafting confidentiality agreements (NDAs), and, if necessary, applying for patents. Conduct a code audit to ensure no non-compliant components are included and formalize rights management with partners. This approach strengthens your intellectual property and secures your software asset.

What common mistakes should you avoid when deploying and supporting new business software?

Avoid missing SLAs, insufficient documentation, and a lack of dedicated support processes. Don’t overlook planning regular updates and vulnerability testing. Adopt proactive technical debt management and track user tickets to ensure stability, customer satisfaction, and the long-term viability of your solution.

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